The Office of Conference Services is seeking key individuals to fill the positions of summer Conference Assistants. As a member of the summer Conference Assistant Team, students are frontline ambassadors of Manhattan College who greatly contribute to each guest's experience and the overall success of our summer program.
In addition, these roles provide an excellent hands-on learning opportunity for young professionals to work on their customer service, teamwork, management, problem-solving and interpersonal skills.
These positions are only open to Manhattan College students who are enrolled for classes or graduating in May 2021.
**Employment for Summer 2021 is pending COVID-19 potential impacts on client travel and our ability to host**
Annually during the summer conference season of mid-June through mid-August the Office of Conference Services operates as a fully functioning conference center inclusive of providing overnight accommodations, custom meal plans, private catering and rental of meeting facilities to the internal and external community. Clients range in group size from a handful to hundreds of guests with dreams of experiencing the bright lights of New York City while returning to the accessible and nestled community of Manhattan College. Although some guests are U.S. natives, a majority of our guests come from all over the world and vary in age from teens to adults.
As a member of the Conference Assistant Team you are an ambassador of Manhattan College and greatly contribute to our guest's overall experience. The Conference Assistant Team is responsible for supporting the day-to-day operations on campus by executing three main areas of our client’s pre-assigned program, housekeeping, meeting facilities, and customer service relations. Duties include preparing for guest arrival in the residence halls, facilitating room layouts in multipurpose event spaces all while providing great customer service from initial guest check-in throughout guest departure. The Conference Services summer program provides an opportunity for Manhattan College students to develop a quality work ethic while enjoying working with fellow students and campus resources.
Tuesday, May 25, 2021 - Sunday, August 15, 2021
Please note: Team Leaders will need to be available the week of Monday, May 17, 2021 for Team Leader training and the week of Monday, August 16, 2021 for conference season closeout.
Free Campus Housing
Free Meal Plan
Two position types are available: Team Leader and Full-Time Conference Assistant. Each position offers different responsibilities and requirements. Please indicate on your application which position you are applying for.
Team Leaders will receive pay for assigned/hours worked and free campus housing in addition to three meals a day as compensation for on-call duties and responsibilities
Typical work schedule includes 35 - 40 hours per week as assigned. Additional hours maybe allocated based on demand.
Required to perform all tasks listed for a Full-Time Conference Assistant with additional supervisor responsibilities
Strong leadership qualities and comfortable leading a group of peers
Attention to detail and strong organizational skills
Ability to communicate clearly and professionally
Operational knowledge of Microsoft Office and willingness to learn and operate conference services software
Flexibility to handle a variety of assigned responsibilities
Develop and lead training programs for the Conference Assistant Team
Ability to delegate tasks and follow through on task completion
Manage and control inventory of all Conference Service items (linen, equipment, supplies, etc.)
Available to work nights, weekends, holidays with a flexible schedule
Provide great customer service to clients with the ability to troubleshoot issues that arise
Lead by example through a positive, get-it-achieved attitude
Daily reporting to the Office of Conference Services Management Team
**Employment period: Tuesday, May 25, 2021 - Sunday, August 15, 2021. All Team Leaders are expected to be available for work between these dates. Available to work nights, weekends and holidays as needed. Team Leaders will need to be available the week of Monday, May 17, 2021 for Team Leader training and the week of Monday, August 16, 2021 for conference season closeout. This training schedule will be coordinated based on each Team Leaders final exam schedule to ensure there are no conflicts with academics.
Full-Time Conference Assistants will receive pay for assigned/hours worked and free campus housing in addition to three meals a day as compensation for on-call duties and responsibilities
Typical work schedule includes 30-35 hours per week as assigned. Additional hours may be allocated based on demand.
Attend required training sessions
Maintain cleanliness of residence halls from guest departure to arrival through housekeeping activities (removing trash and dirty linens, cleaning bathrooms and rooms, mopping floors, cleaning surfaces, making beds and placing down clean linens and supplies)
Regularly conduct inventory of linen, furniture, and equipment
Facilitate the setup and breakdown needs of tables and chairs for meeting facilities in accordance with room diagrams. This also includes the setup, management, and breakdown of audiovisual equipment in each event and conference venue
Greet guests upon arrival for check-in and farewell upon departure
Ensure the success of conference events via onsite presence and providing great customer service and support
Maintain organization of dining locations and the flow of guest traffic
Represent Manhattan College as an Ambassador for conference guests
Ability to problem solve in a fast paced environment
Able to work independently while also working well in a team environment
Ability to multi-task and quickly adapt to last minute requests
Offer suggestions on program implementation and suitable efficiencies
Ability to lift between 30 - 40lbs is required
Operational experience with computers and audio/visual is a plus. Training will be provided for those who are not familiar with the equipment.
** Employment period: Tuesday, May 25, 2021 - Sunday, August 15, 2021. All Full-Time Conference Assistants are expected to be available for work between these dates. Available to work nights, weekends and holidays as needed.
Below please find a general outline of the application process and important dates regarding our student employment recruitment:
January 18th - April 2nd 2021
Friday, April 2nd 2021 (12:00pm)
March 2nd - April 7th 2021
Contact Successful Candidates
Friday, April 12th 2021
***Mandatory training dates will be communicated at a later date